Frequently Asked Questions (FAQ)

1. What type of leather do you use?

We use premium, full-grain leather sourced from trusted tanneries. This ensures durability, a luxurious feel, and a natural aging process that adds character over time.

2. Are your bags handmade?

Yes. Each Gentro bag is crafted by skilled artisans using traditional techniques and modern precision to ensure top-quality results.

3. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times may vary depending on your location. You’ll see all available options during checkout.

4. How long does it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery time depends on your shipping method and location, but you can expect most orders within 5–10 business days.

5. Can I return or exchange my bag?

Yes. We accept returns or exchanges within [insert number, e.g., 14 days] of delivery as long as the item is unused and in its original packaging. See our Return Policy for full details.

6. Do you offer custom or personalized bags?

At the moment, we do not offer customization. However, we are working on expanding our offerings in the near future. Stay tuned!

7. How should I care for my leather bag?

To keep your Gentro bag in top condition, avoid prolonged exposure to moisture and sunlight. Use a soft cloth for cleaning and apply leather conditioner periodically.